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All of the web links and documents that are available on this site undergo a scheduled review for accuracy and relevance. The current documents and links were last reviewed in May 2020.

All documents are intended as examples and must be revised to accurately reflect your lab’s specific processes and/or specific protocol requirements. Users are directed to countercheck facts when considering their use in other applications.

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Customer Service

Customer Complaints
Related Items Stored in Other Folders
File Microsoft Word Document Communication Policy Guidelines
Audit reference: Organization and Personnel Section
File Microsoft Word Document Example of a Customer Satisfaction Survey MU-JHU Core Lab-2nd Customer Satisfaction Survey
Audit reference: Organization and Personnel Section
File Microsoft Word Document Communication of Safety or Quality Concerns
Audit reference: Organization and Personnel Section
File Microsoft Word Document Appendix A - Laboratory Quality Concern Reporting Form V.1.0
Audit reference: Organization and Personnel Section
File Microsoft Word Document Appendix B - Patient or Relative Report of Laboratory-Related Concerns or Suggestions V.1.0
Audit reference: Organization and Personnel Section
File Microsoft Word Document Appendix C - Non-Patient External Customer Report of Laboratory-Related Safety Concerns or Suggestions V.1.0
Audit reference: Organization and Personnel Section

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